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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart at Watson Clinic LLP?
Is there a fee to use MyChart at Watson Clinic LLP?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update and personalize my account?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart at Watson Clinic LLP?

MyChart at Watson Clinic LLP allows electronic communication between you and your providers at Watson Clinic. This internet-based patient portal is a secure, confidential and easy-to-use website that allows you to review and manage your health information. With MyChart, you will be able to:

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Is there a fee to use MyChart at Watson Clinic LLP?

MyChart at Watson Clinic LLP is a free service offered to all Watson Clinic patients.

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How do I sign up?

You can sign up for MyChart at Watson Clinic LLP by clicking the Sign Up Now button located on the homepage. Enter your MyChart activation code along with some of your personal information to create your new MyChart account. If you do not have an activation code, click the Request Online button to create an account using your personal information.

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Who do I contact if I have further questions?

If you have any questions, you can e-mail us at MyChart@WatsonClinic.com or call our MyChart Patient Support line at 863-680-7551 to speak with a MyChart staff member.

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When can I see my test results in MyChart?

You will receive a notification informing you of new test results available in your MyChart account after the tests have been resulted.

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Why are certain test results not shared electronically via MyChart?

To protect the sensitive nature of certain test results, not all results will be released through MyChart. It is the discretion of your provider to release those results. Please contact your provider's office for further information.

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If some of my health information on MyChart is not correct, what should I do?

The information residing in your MyChart account is from your medical record at Watson Clinic LLP. If any information is incorrect, please inform your provider's office or send a secure message using the Ask Customer Service feature within your MyChart account.

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If I send a message to my doctor or nurse, when can I expect a reply?

You can expect to receive a response by the close of the next business day. Please remember MyChart is not a replacement for medical problems that require an appointment and should never be used in an emergency situation.

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Can I view a family member's health record in MyChart?

You may request or grant access to a family member's health record by submitting a Patient Proxy Request in your MyChart account or during a visit with your provider's office.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, your MyChart username and password should be kept secret to protect the privacy of your medical record. To allow access to your account, please submit a Patient Proxy Request through MyChart or speak with your provider's office.

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I forgot my password. What should I do?

To reset your password, click the Forgot Password on the homepage and verify your personal information. If the information provided matches our records, you will be prompted to create a new password. If you have any issues, please e-mail MyChart@WatsonClinic.com or call our MyChart Patient Support line at 863-680-7551 to speak with a MyChart staff member.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may request a new activation code by calling our MyChart Patient Support line at 863-680-7551 and verifying your personal information to receive an e-mail or letter containing your new activation code. You can also click the Request Online button to sign up using your personal information. This option does not require an activation code.

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Where can I update and personalize my account?

In your MyChart account, you can personalize and update your account by clicking on the Preferences tab and selecting the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

You can view Watson Clinic's Privacy Policy by clicking on the Privacy Policy link located on the homepage or by visiting the Watson Clinic LLP website and clicking on the Privacy Information option.

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I was logged out of MyChart, what happened?

To help protect the privacy and security of your information, MyChart will automatically log you out of your account if your keyboard remains idle for 15 minutes. It is strongly recommended that you log out of your MyChart account if you need to leave your computer for a short period of time.

What do I need to use MyChart?

To use MyChart, you will need access to a computer and an up-to-date browser such as Internet Explorer. If you have a mobile device, you may also download the MyChart app to access your account.

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My activation code does not work, what should I do?

For your security, activation codes are expired after 30 days and can no longer be used. If your code has been provided to you within the past 30 days, please e-mail MyChart@WatsonClinic.com or call our MyChart Patient Support line at 863-680-7551 to speak with a MyChart staff member.

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